Our customer service supports you during the entire lifetime of your
Claranor Pulsed light sterilization equipment.

Our decontamination machines are easy to use.

Our Customer Service aims to make you as autonomous as possible
or to provide you with the level of support you desire.

Contact our team, a unique address for all your service requests: suppport@claranor.com

Annegret Nied our customer service manager

From remote support to a full maintenance contract offer, we help you maximize the performance of your Pulsed Light decontamination equipment and minimize downtime.

“With 600 Claranor machines running worldwide, we have developed and optimized our after-sales support. Your dedicated Project Manager is your point of contact until the commissioning, then a multidisciplinary team of 10 people is at your side:

  • Our Customer Service assistants support you in the management of spare parts, monitoring of maintenance, and organization of on-site interventions.
  • A helpline ensures you online fault diagnosis and incident management.
  • Our local Service Engineers provide comprehensive diagnosis, maintenance, and repair services at Claranor.
  • Our Field Service Engineers perform commissioning, training, preventative and corrective maintenance, on-site troubleshooting, and suggest upgrades.”

Annegret NIED
Customer Service Manager

Mise en service
Service, Services


Our decontamination machines are designed to be integrated into filling lines. Working with major OEMs and the most demanding producers in the world, for 19 years, our team has the expertise to install and commission the equipment.
Your dedicated Project Manager will provide you with all the information.

Practical training for the operation and maintenance of the machine is planned on this occasion with your production teams.

custommer service - formation


Claranor trains its customers all over the world. Our training sessions make your operators autonomous with the equipment: optimize the capabilities of the machine and ensure preventive and corrective maintenance. Thus, it allows reduced downtime on the filling line.

Included with the commissioning, if needed you can order a new training session. Our Customer Service Assistants will give you all the information.
More information on training session



Claranor provides maintenance support through:
an online remote support platform “Claranor Service Support” which includes:
– Preventive maintenance reminders,
– Maintenance tutorial videos and procedures

A unique email address support@claranor.com 

Our helpline
Service, Services

Helpline and
remote support

Helpline: Thanks to a remote diagnosis our helpine team help our customers to resolve technical issues and ensure remote troubleshooting.
A unique email address: support@claranor.com
Monday-Friday 9 a.m.-17 p.m)
Please provide the Serial number of your equipment for any request. 

Claranor Service Support: Our clients have dedicated access to videos and procedures on our website to help them be as autonomous as possible with their equipment maintenance.
To get access, contact our Custommer Service team: support@claranor.com

Service, Services

Parts and consumables

Claranor original parts are designed and tested to help you maintain the performance of your Claranor sterilization equipment.

Thanks to a permanent stock of standard parts and consumables we ensure a fast delivery.

For recommendations and quotes a unique email address: support@claranor.com

retrofit services
Service, Services

Modification of
existing machines

Claranor machines are durable.
Their compactness allows them to be moved or adapted.

Discover our range of decontamination machines.

Your contact in the US

For the US you can contact our exclusive distributor for any support on your Claranor Pulsed light decontamination machine: IMS-SPI